Follow the steps below (Check the fig below for ref): I would suggest you a workaround by changing the compatibility on the drivers. The issue might have been caused by recent updates on your computer.
HP UNABLE TO SCAN TO COMPUTER WINDOWS 10
Solution Center is an older software and hence may not be compatible with the new Windows 10 environment. Hello, see that you were interacting with I'd like to be of your assistance Please click " Accept as Solution" if you feel my post solved your issue, it will help others find the solution.Ĭlick the " Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping! Refer this article to further troubleshoot scanner issues. If these steps did not resolve the issue, continue to the next step. Close both windows, and then restart the computer.ĩ.Try to scan again. Position the Startup fold window and the bin folder window side by side.ħ.Click and drag the hpqste08.exe shortcut from the bin folder and drop it into the Startup folder window.Ĩ. If you can scan short from the control panel, leave the bin folder open, then continue with these steps to make sure hpqste08.exe starts when Windows starts.Ĥ.From the bin folder, right-click the hpqste08.exe file, and then select Create shortcut.ĥ.Search Windows for shell: common startup, then press Enter.Ħ.If the error persists, close the bin folder, then skip to the next step to uninstall the printer software.The HP Digital Imaging Monitor (DIM) software must be running in order to scan from the control panel.ġ.Search Windows for c:\Program Files (x86)\HP\digital imaging\bin, then press Enter.Ī window opens showing the contents of the bin folder.Ģ.From the bin folder, find and double-click hpqste08.exe.ģ.Try to scan from the control panel again. Try to make a copy from the printer and check if it works?Īlso, if you lift the lid of the scanner during the copying process, do you see a light come on and the scanner bar moving? I understand you have scanning issue with your printer. Hey there! Thanks for stopping by the HP Support Forums!
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